A snapshot opperation required by this job was unsuccesful.

HI,

One of our customers is using Backup Exec 2012 to backup a number of CIFS shares from a NETAPP SAN. the job gives the following output:

Could not completely protect remote computers because the Backup Exec Remote Agent was not installed.
A snapshot opperation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information.

As this is a NETAPP SAN i am talking about it will be impossible to check the Windows Event Viewer for this device. Also we have made sure the 'Use Advanced open file technology'  is not selected for this backup.

How is it that the job says a Snapshot opperation is required?

Kind regards,

Jos Verhallen