HotFix Needed!...ALL SERVERS inaccessible

I was using B. Exec 2012 with account issues of any sort.

And suddenly, I am now unable to look at any job properties of any Server. And all jobs fail because I get Final Error 0xe0009b61

V-79-57344-3977 says to call Symantec to get hotfix that may not be available for public release.

How do I get this hotfix?!

(I hesitate to simply run Live Update and "hope", since many unnecessary hotfixes "create" other issues)

Thanks!