Hello
After a virus, it's impossible now to start two services of backup Exec
1) BackupExecManagementService
2) BackupJob
When i try to start Backup EXEC application : i have this error message :
TCP error code 10061: No connection could be made because the target machine actively refused it.
When i try to start manualy service (BackupExecManagementService) : i have this error :
Error 1053: The service did not respond to the start or control request in a timely fashion
When i try to start manualy service (BackupExecJobEngine) : i have this error :
Error 1067: Process Terminated Unexpectedly
When i search in event log : i have this two errors :
Error .NET Runtime event : 1026
Application : BackupExecManagementService.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.BadImageFormatException
Pile :
à BackupExec.Management.Server.Program.Main(System.String[])
Application Error : event : 1000
Nom de l’application défaillante BackupExecManagementService.exe, version : 14.0.1798.0, horodatage : 0x4f2078f5
Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.18015, horodatage : 0x50b8479b
Code d’exception : 0xe0434352
Décalage d’erreur : 0x0000000000009e5d
ID du processus défaillant : 0x1e5c
Heure de début de l’application défaillante : 0x01ce635b8a9de900
Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\BackupExecManagementService.exe
Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll
ID de rapport : d14aae72-cf4e-11e2-9abb-d4ae52c0d967
Please Help Me.
If you have an idea.
I try to repare BAckup exec with DVD : it's Ok but same problem
It's very important for us beacuse virus have infected professional application like paie or accounting and all of server backup are Backup Exec
so it's impossible to restore anything.
I precise too that i try to start with all firewalls stopped and its same problem.
Thank you by advance.