Hi
I have a problem with Oracle job. The job used to run smoothly over the last couple months, however, after recovering from a long catastrophic power failure, we noticed that Backup Exec had a problem with the Oracle job. The rest of jobs are fine, and complete successfully with no errors.
I tried to edit the backup selection, and noticed that the Oracle instance was unavailable and displayed a message about wrong credentials, I retyped the username and password again (sys) but it didn't accept it, so I thought of restarting the remote agent service, and that worked, the Oracle instance status is now Open, and I was able to browse the tablespaces and archived logs. Now I wait until the next backup schedule, the job starts and runs for a about 90 minutes, then fails.
I went to the job log and I could find three different errors, the first two errors are under the Set Information \\oracle\D: an they are as follows:
The first one is
WARNING: "\\oracle\D:\folder1\file1.ext" is a corrupt file. This file cannot verify.
Unable to open the item \\oracle\D:\folder1\file2 - skipped
Unable to open the item \\oracle\D:\folder1\file3 - skipped
..
etc
Directory folder1\ was not found, or could not be accessed.
Nonve of the files or subdirectories contained within will be backed up.
V-79-57344-33967 - The directory or file was not found, or could not be accessed.
The second one is
V-79-57344-65033 - Directory not found. Cannot backup directory \folder2 and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \folder3 and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \folder4 and its subdirectories.
...
etc
The third error is located right after the Set Information - \\oracle\D: and before the Oracle-Win::\\oracle\instanceid in the job log, and it is as follows:
V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
The job log, however, doesn't show any error for the \\oracle\C:, Oracle-Win::\\oracle\instanceid, or \\oracle\System?State.
I noticed that the Event Viewer on the Oracle server shows the following errors/warning (please notice the timestamp):
then
then in the event viewer application category:
I tried to search all over the Symantec TechNotes and that didn't help.
so I tried to run the job manually to monitor it, and to my surprise, it ran successfully with no single error or warning.
I waited until the next job schedule and it fails again. I run the job manually once more, and again it is a success.
Why does the job fails with the previous errors when it runs automatically, and completes successfully when it is run manually?
Any help is much appreciated.