I need a solution
I ended up following symantecs document to manually remove the 12.5 agent from my 2003 std server. I rebooted and now I'm trying to get the 2012 agent to install which is completing but keeps getting hung up at the end.
It just sits there on "Validating Install" with msiexec.exe eating up 50% forever, I finally just have to kill the service. Has anyone run into this or have any ideas? Thanks.
Symantec Backup Exec (TM) 2012 Agent for Windows Installation Log
11-15-2013,15:28:45 : EnumProcesses Counts: 49
11-15-2013,15:28:45 : Windows Operating System Version: 5.2
11-15-2013,15:28:47 : Checking for .Net Framework 2.0 SP 2.
11-15-2013,15:28:47 : Checking for .Net Framework 2.0 SP 2.
11-15-2013,15:28:47 : Executing managed _Setup:
11-15-2013,15:28:47 : \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\_Setup.exe
11-15-2013,15:28:48 : Loading XML from:
11-15-2013,15:28:48 : \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\IFProducts.xml
11-15-2013,15:28:48 : ArgsDataParser::InitDictionary
11-15-2013,15:28:48 : AgentSeqDlgs::RawsDlgSequence
11-15-2013,15:28:48 : Set RAWS Media path: \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\media\
11-15-2013,15:28:48 : RawsDlgSequence::CheckInstMode
11-15-2013,15:28:48 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:48 : Starting initialization of install data.
11-15-2013,15:28:48 : Completed initialization of install data.
11-15-2013,15:28:48 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : Terminal Services enabled.
11-15-2013,15:28:49 : Terminal Services is in Application Server mode. Changing Terminal Services server to Install mode.
11-15-2013,15:28:49 : Terminal Services server has been set to Install mode.
11-15-2013,15:28:49 : Launching UI Install
11-15-2013,15:28:49 : Running in Installation mode
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgWelcome
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgInstallType
11-15-2013,15:28:49 : RawsDlgSequence::CheckInstalledProducts
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : AgentSeqDlgs::DlgChooseCustom
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgPublishRemoteSrv
11-15-2013,15:28:49 : AgentSeqDlgs::AdlgInstallComplete
11-15-2013,15:28:49 : AgentSeqDlgs::Misc_BE_CommonOps
11-15-2013,15:28:58 : Local Install Agent
11-15-2013,15:29:00 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
11-15-2013,15:29:00 : AgentSeqDlgs::ReadAdvertiseListKey
11-15-2013,15:32:58 : AgentSeqDlgs::ReadAdvertiseListKey
11-15-2013,15:32:58 : tiiny4.tiinettech.com;
11-15-2013,15:33:00 : AgentSeqDlgs::AgentInstaller
11-15-2013,15:33:00 : Starting Install
11-15-2013,15:33:01 : In GetVMWareGuest().
11-15-2013,15:33:01 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=200 ADDLOCAL=ALL TRANSFORMS="C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\{BF38D61B-B739-4170-84C5-05F3DA650447}\1033.MST" RAWSADVRTISENAMELIST=tiiny4.tiinettech.com; ENABLEADVRT=1 PATCH="\\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\Updates\RAWS321798RHF209149.msp;\\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\Updates\RAWS321798RSP2.msp;" REINSTALLMODE=emus VMWAREGUEST = 0 INSTALLUIMODE=1
11-15-2013,15:33:01 : Running Install Mode
11-15-2013,15:33:01 : AgentInstaller::Install_Product_Thread
11-15-2013,15:33:01 : Launching MSI: \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
11-15-2013,15:33:01 : Discovered Total Actions: 131
11-15-2013,15:33:04 : === Logging started: 11/15/2013 15:33:04 ===
11-15-2013,15:33:04 : Action 15:33:04: INSTALL.
11-15-2013,15:33:04 : Action start 15:33:04: INSTALL.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action start 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action ended 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action start 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action ended 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action start 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action ended 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: AppSearch. Searching for installed applications
11-15-2013,15:33:04 : Action start 15:33:04: AppSearch.
11-15-2013,15:33:04 : Property: REMOVEAOFOFOLDER.129FBFBE_1090_4497_84AD_42F3A6BA36B4, Signature: VspCache.129FBFBE_1090_4497_84AD_42F3A6BA36B4
11-15-2013,15:33:04 : Action ended 15:33:04: AppSearch. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: LaunchConditions. Evaluating launch conditions
11-15-2013,15:33:04 : Action start 15:33:04: LaunchConditions.
11-15-2013,15:33:04 : Action ended 15:33:04: LaunchConditions. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: FindRelatedProducts. Searching for related applications
11-15-2013,15:33:04 : Action start 15:33:04: FindRelatedProducts.
11-15-2013,15:33:04 : Action ended 15:33:04: FindRelatedProducts. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: ValidateProductID.
11-15-2013,15:33:04 : Action start 15:33:04: ValidateProductID.
11-15-2013,15:33:04 : Action ended 15:33:04: ValidateProductID. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: setUserProfileNT.
11-15-2013,15:33:04 : Action start 15:33:04: setUserProfileNT.
11-15-2013,15:33:04 : Action ended 15:33:04: setUserProfileNT. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: setAllUsersProfile2K.
11-15-2013,15:33:04 : Action start 15:33:04: setAllUsersProfile2K.
11-15-2013,15:33:04 : Action ended 15:33:04: setAllUsersProfile2K. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: RAWS_SetVSPUPGRADE.
11-15-2013,15:33:04 : Action start 15:33:04: RAWS_SetVSPUPGRADE.
11-15-2013,15:33:11 : Action ended 15:33:11: RAWS_SetVSPUPGRADE. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action start 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action ended 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action start 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action ended 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CostInitialize. Computing space requirements
11-15-2013,15:33:11 : Action start 15:33:11: CostInitialize.
11-15-2013,15:33:11 : Action ended 15:33:11: CostInitialize. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:11 : Action start 15:33:11: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:12 : Action ended 15:33:12: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: Set_ALLUSERS.
11-15-2013,15:33:12 : Action start 15:33:12: Set_ALLUSERS.
11-15-2013,15:33:12 : Action ended 15:33:12: Set_ALLUSERS. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: ResolveSource.
11-15-2013,15:33:12 : Action start 15:33:12: ResolveSource.
11-15-2013,15:33:12 : Action ended 15:33:12: ResolveSource. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: RAWS_SetVMwareProps.
11-15-2013,15:33:12 : Action start 15:33:12: RAWS_SetVMwareProps.
11-15-2013,15:33:18 : RAWS_SetVMwareScripts
11-15-2013,15:33:18 : Action ended 15:33:18: RAWS_SetVMwareProps. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: FileCost. Computing space requirements
11-15-2013,15:33:18 : Action start 15:33:18: FileCost.
11-15-2013,15:33:18 : Action ended 15:33:18: FileCost. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: IsolateComponents.
11-15-2013,15:33:18 : Action start 15:33:18: IsolateComponents.
11-15-2013,15:33:18 : Action ended 15:33:18: IsolateComponents. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: CostFinalize. Computing space requirements
11-15-2013,15:33:18 : Action start 15:33:18: CostFinalize.
11-15-2013,15:33:18 : Action ended 15:33:18: CostFinalize. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: SetODBCFolders. Initializing ODBC directories
11-15-2013,15:33:18 : Action start 15:33:18: SetODBCFolders.
11-15-2013,15:33:18 : Action ended 15:33:18: SetODBCFolders. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: MigrateFeatureStates. Migrating feature states from related applications
11-15-2013,15:33:18 : Action start 15:33:18: MigrateFeatureStates.
11-15-2013,15:33:18 : Action ended 15:33:18: MigrateFeatureStates. Return value 0.
11-15-2013,15:33:18 : Action 15:33:18: InstallValidate. Validating install
11-15-2013,15:33:18 : Action start 15:33:18: InstallValidate.
11-15-2013,15:33:20 : Action ended 15:33:20: InstallValidate. Return value 1.
11-15-2013,15:33:20 : Action 15:33:20: InstallInitialize.
11-15-2013,15:33:20 : Action start 15:33:20: InstallInitialize.
11-15-2013,15:40:53 : The return code from the MSI is: 1601
11-15-2013,15:40:53 : AgentSeqDlgs::PostInstallActions
11-15-2013,15:40:53 : Cleaning up the symc status key
11-15-2013,15:40:53 : The return value for Symantec Backup Exec Agent for Windows returned error code: 1601
11-15-2013,15:40:53 : Clean up Symantec installer keys.
11-15-2013,15:40:55 : AgentSeqDlgs::Misc_BE_CommonOps
11-15-2013,15:40:55 : Dialog Sequence Returning errorlevel 1601
+ 11-15-2013,15:40:55 : The Installation Failed!