Hi Everyone,
I have a BE2010 R3 (latest patches care of LiveUpdate as of today) install that I'm having some trouble with. The setup had a single MSL2024 on it with 1 LTO4 drive and we replaced it with a MSL4048 dual LTO5 library. Added the proper Library Expansion license. I have a policy that has the device listed as the MSL4048 (not the individual drives), and I create jobs off of that using 2 selection lists, so I end up with 2 jobs for the MSL4048 - which should pick and choose the tape drive. I've used this setup in the past without issue.
After creating the new jobs, at this particular client, I'm seeing job #1 start off immediately, but job #2 has a status of queued with a current operation of none. The state is active with the little pause icon. No alerts asking for media, nothing about no devices being available, nothing in the event logs. I let the job go last night, and after about 2.5hours the job started (note that job #1 was still running for many hours after job #2 started). When I look at the backup log - this is what I see:
Job started: Wednesday, November 07, 2012 at 4:48:54 PM
Job type: Backup
Job Log: BEX_DC01_01734.xml
Drive and media mount requested: 11/7/2012 7:12:13 PM
I've attempted to use SGMON and watch what's going on, but nothing stands out to me. I've set SGMON to do media and device logging and have attempted to also watch the "Job engine, raws, agent browser" but it's just too much to go through while the other job is running like a champ. Tried many reboots, even recreated my selection list. The old library was backing everything up with 1 selection list and did not have this delay in starting the job.
I do not have pre-scan enabled in BE since that was my first thought. Job #2 has some large servers in it like the file & print server along with 2 sharepoint servers and some smaller SQL servers. I've tried to hunt down if there is some pre-scan going, but I can't find anything.
-I just kicked off another job - job #2 started after 2h25m. I had SGMON going, but wasn't logging to file and just caught the part where it started loading media. Tomorrow night I will attempt to leave on logging unless someone has a better idea. Another thing I noticed is that Job #1 was in a "updating catalog" status after the GRT backup of exchange, and sometime after the updating catalog status went away, it seemed like job #2 started, but I wasn't watching it. Corrupt catalogs? Can't imagine that changing by adding a new device.
I've opened a case with Sym support, but since I won't be at the customer site, other than remote access from the office, working with them will be slow. If anyone has any suggestions, please let me know, thank you very much!
Tom Mucha
