My BE 2010 R2 Exchange aware backup job continues to fail. It fails with the error code "e000037b - Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again." I am able to successfully backup the Information Store with an NTBackup, which is using VSS. Also, I am running Exchange 2007 sp3 with LCR, so I have a passive copy and an active copy of the data and log files.
I have tried multiple times to run the BE job and each time it fails. In doing research, I have found information on a BE Remote Agent for Exchange. Is this a different agent from the RAWS agent? I see that I have a license for "Agent for Microsoft Exchange Server", but the license information on the BE server says that it is not installed. Is the Agent for MSE a prerequisite for running successful Exchange backups and is it the same as the RAWS agent I have installed on the Exchange server.
Also, are there any other prerequisites I need on the BE server in order to successfully backup/restore Exchange Information Stores?
Thanks for any help and suggestions.
