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Backup Exec does not see all resources on remote server

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I need a solution

I have installed the Backup Exec Remote Agent on a new server running Exchange 2013.  When I attempt to create a new backup job, I navigate to Domains > Active Directory Domains > "Domain name"> "Server Name".

However, when I expand the the server to see the resources, it only shows a shared folder stored on the server.  There are no drive letters, no other resources.

I am currently using Backup Exec 10d. The server is a virtual machine running on an EXSi 5.1 server.

Steps I have attempted:

1. Installed the remote agent directly from Backup Exec by going to Tools > Install Agents and Media Servers on other server.

2. After noticing the problem listed above, I rebooted the server to see if that would correct this issue.

3. Uninstalled the agent.

4. Copied the RAWSX64 folder and placed a copy locally on the server needing backed up.

5. Used the command line to install the remote agent.

6. Problem still appears.

Any thoughts?


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