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Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent

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I need a solution

Dear Experts,

I got an error message when trying to backup the database.

Job Completion Status :

===============================================

Completed status: Failed Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource. Final error category: Resource Errors

Errors :

===============================================

Backup- Oracle-Win::\\hadpsbhsvrdbs01.holidayinnbali.com\production
Remote Agent not detected on hadpsbhsvrdbs01.holidayinnbali.com.

 

My Configuration is like below :

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Media Server : hadpsbhsvrdbs03

Database Server : hadpsbhsvrdbs01

1. In Media Server :

a. Tools > Option > Oracle > Modify List > Add : HADPSBHSVRDBS01.holidayinnbali.com

b. Add user system logon and oracle sys

2. In Database Server :

I did push installation for the Remote Agent, so the version is should be the same.

a. Publishing > media server list :  HADPSBHSVRDBS03.holidayinnbali.com

b. Oracle > Media Server name : HADPSBHSVRDBS03.holidayinnbali.com

c. Database access : Name of full computer : HADPSBHSVRDBS01.holidayinnbali.com

 

Have tried the TECHNOTES : http://www.symantec.com/docs/TECH135229

But still no luck. Please advise.

 


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