I'm running Backup Exec 2010 R3 on Windows Server 2008 R2. We have a nightly full backup of our exchange server (Exchange 2003 on Windows Server 2003 SP2) run and most mailbox content that gets listed in the catalog looks good. However, one particular mailbox (possibly more I do not know) doesn't list any of the content of folders that I know should be listed.
The actual contents are actually being backed up, at least to some degree, as I restored the mailbox (redirected to another) a few times just last week. This wasn't without error either. I had to cancel the restore job after it ran for far longer than should have been necessary. The cancellation wouldn't complete either, and I had to stop all the backup exec services on our backup server in order to make that job stop. The particular content that I was looking for wasn't restored, though since I don't have a good catalog of the mailbox, I can't actually tell if it should have been there in the first place.
There are only 5 items listed in the catalog, which are all located in the inbox. The name of these objects are:
<No Subject>
IPM.Configuration.RssRule
Junk E-mail Rule
Outlook Message Manager (order) (KEY: (32 characters in hex))
Outlook Rules Organizer
(I've attached a screenshot of these entries as well)
I did a google search for the hex and didn't get any results. I also tossed it into a few hex to text translators I found online and the only output was nonsense. I searched through the registry on the backup and exchange servers for the string of characters and didn't find anything on either. I think it is probably a MAPI profile name now. Which I figured out after running across a post about strange messages blackberries getting mail from an exchange server will get on occation (http://btsc.webapps.blackberry.com/btsc/viewdocume...). We do have a few blackberry users (yes still), but it only seems mildly related to my problem. I'm not even sure if any of those users ever accessed this mailbox on their mobile anyway.
Other peculiarities about this particular mailbox are that it is shared between many users, often simultaneously. It also has the maximum storage limit set at 2097151KB in AD. Though it wasn't full during the backup last night, which also had a bad catalog.
I'm not sure where to go from here. Recreating the mailbox isn't an easy option, because it is a very important email address. If we missed any incoming email to the address, it could be bad news for me.
