Error ED800012: The internal structure of the image file (LastFile Frame) is invalid, damaged or unsupported
I created using BE 7.0 on a win xp machine, a backup of a 750G hard drive, where 50% was drive C for windows, the other half for miscl data. I do a weekly archive and a daily incremental. I had a hard drive crash, but thankfully I had a backup. In trying to restore files from the backup, I got the above error. I've had several phone conversations from India and have gotten nowhere in reading the file. They seem to know as much as I know and have had me try just what the manual says. I really thought they would know something I didn't know. I suspect the 250G file, an archive file, has errors, but nobody can tell me what is wrong. It would seem reasonable that Symantec would have a program that would test the file and say why they don't like it.
How can I get a higher level of support, I'm wasting my time with India. I also get emails from Symantec saying there is a new plan of action, so I log into my account and find nothing but a log, nothing said about what the plan of action is.
If the files cannot be recovered, my losses will be in the thousands of dollars. When the backup was created, there was no indication of errors, not until I attempted to either restore the hard drive or restore files.
I've searched this forum for hours and haven't found my problem listed. I can't believe I'm the only one with this problem.
Any suggestions, how can I get US support, I've gotten nowhere with India.
Jim