Symantec Backup Exec Stops Remote Agent Service Evnt ID 34113

Media Server used : Windows Server 2008 Std 64bit

Backup Exec - Backup Exec 2010 R3 Sp4

Error: stops backup exec remote agent service on exchange 2010 server while restore particular user mail box.

we are using redirect option for restore mail box.

and we can able to restore other mail boxes from same tape.