Export Command does not complete successfully.

Hi,

I have a Dell Powervault 124T and run Backupexec v10d. Up until recently I could unlock slots by using the export function and then remove the tape manually. Now the job runs and runs but I no longer get the expected media intervention alert to remove media from the slot. When I go to the tapeloader to export I get an error because the slot is locked but if I reboot the lock disappears and I can remove the tape.

I read the article http://www.symantec.com/business/support/index?pag... but it was no help to me.

Any ideas what might have changed in my config?

Thanks,