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Unable to perform GRT backups of Hyper-V guests to Deduplication folder

I need a solution

I am using Backup Exec 2010 R3 SP4 to backup up our Hyper-V guests with the GRT option enabled but these jobs are failing since I have started using the evaluation license for the deduplication option.  Backups without GRT are successful as are file level backups, however I cannot seem to get the GRT backups working.

I have researched various articles but still cannot resolve this.  The error I get when the job fails is:

"V-79-57344-4611 - An error occurred creating or accessing the directory  specified for this operation. Ensure that the directory is accessible and can be written to."

I have followed this article (http://www.symantec.com/business/support/index?pag...) and none of the 3 causes / solutions seem applicable to me.

I have tried to access //.pdvfs on the backup media server but cannot so don't know if this is permission related or not?

If anyone has any advice or help that would be great.  I have tried to raise a call with Symantec but as the version is an evaluation version at present they can't open a case for me unfortunately.  I need to get this working for proof of concept to see the amount of space that will be utilised for backups before we buy it.

Thanks

Chris


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