Hi. I performed the update from Backup Exec 2012 to Backup Exec 2014 on my server yesterday which went fine, but now I'm left with only one problem. I have only one server out of 56 other servers that will not take the remote agent update from the 2012 version to the new 2014 version. I first tried to do the push install and that failed. So, then I tried to do a manual install and that failed. I've tried updating to the latest version of .Net Framework, which is 4.5.2 and running all Microsoft Updates too. After searching extensively on the forums here I've been unable to conclude as to why just this one server didn't work with the any method of install. All servers are 64bit 2008 R2, only a couple are 2003 R2. I've also went through some tech articles on how to manually remove the agent, from the registry too; at first I couldn't even remove it through Programs and Features. So now whenever I try to install the agent, in particular when I try installing it manually by copying the folders off of the media server, the installation gets stuck at the removal point and then fails. Also, the installer tells me I have the old version still installed even though I can't find any traces on the server. See attachment of my screenshot. What do you suggest?
I need a solution
