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BE support tool shows mailbox database backup in progress when it is not.

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I need a solution

 

The backup of The exchange DAG was working fine for a few months and then suddenly a couple of weeks ago it started failing halfway through database 2. Running the BE support tool it shows a warning that there is a backup in progress for mailbox 2 but there is none active in Backup exec and I had infact deleted the backups from the server and reset this up with the first backup set for friday. vssadmin list writers shows no errors for any of them except for the following. 
 
Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {66292319-26a5-43c1-87b3-b65ceadd58bd}
   State: [7] Failed
   Last error: Timed out

no errors are listed in the event viewer pertaining to backup exec on the mailbox 2 server.


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