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Backup Exec 2012 Incremental Backup VM error

I need a solution

The following errors was often found when perform Incremetnal backup VM in Backup Exec 2012.

Completed status: Failed

 

Final error: 0xe00095b4 - Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.
Final error category: Resource Errors
 
Full backup was completed successfully. Sometimes increment backup was completed with above error. Sometimes this error was not found.
 
I have installed all hotfix for Backup Exec 2012 already. (Service Pack 1a, Hotfix 189571,180964,194470,199866,200433)
 
The following KB is similar to the issue I encountered. The solution is to install hotfix 180964. But the issue still occurs.
http://www.symantec.com/business/support/index?page=content&id=TECH188713
 
How to solve this issue?
 

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