Backup Exec 2010 R3 B2D folder keeps showing as offline

Hi guys,

We have a customer with BE 2010 R3, fully patched, and the backups keep failing because the B2D device shows as offline, and this has been happening for ages. Started off on 2010 R2, and upgraded them to R3, in a hope that it would fix something, but the issue is still there.

I've had errors saying that the backup exec server service isn't responding.

The device which hosts the B2D folders is a buffalo terastation NAS box, and the device remains online throughout, and is pingable with no loss.

Any ideas what could be going on? Let me know if you need any further details.

Mike