I need a solution
Hi all,
Im facing this error message randomly when I open a policy.
"Browse failure
Failure to browse 'lalalalalalala.domain.com'
Cannot connect to vCenter or ESX host"
Here's the output of SGMON of the time I reproduce the issue when I opened a policy moments ago:
BESERVER: [05/02/13 13:29:16] [2956] -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BEREMOTE: [02/05/13 13:29:19] [5508] 2013-02-05T13:29:18.687 [fsys\vmvcb] - VM_VCBPROXY_FS::ConnectToVCServer: vmcConnect: failed
BEREMOTE: [02/05/13 13:29:19] [5508] 2013-02-05T13:29:18.687 [fsys\vmvcb] - VM_VCBPROXY_FS::ConnectToVCServer: failed, result = 0XE0009583
BEREMOTE: [02/05/13 13:29:19] [5508] 2013-02-05T13:29:18.687 [fsys\vmvcb] - VM_VCBPROXY_FS::GenerateVCItemDles() Could not connect to the VC server 'lalalalalalalala.localdomain' User:'administrator'
BEREMOTE: [02/05/13 13:29:19] [5508] 2013-02-05T13:29:18.687 [fsys\vmvcb] - VM_VCBPROXY_FS::GenerateVCItemDles() Could not delete the file C:\Program Files\Symantec\Backup Exec\Data\{9478DFF7-DDA6-411E-B637-BD559348CF76}.XML(0x2)
BEREMOTE: [02/05/13 13:29:19] [0860] 2013-02-05T13:29:18.687 [dsss] + rpcdssession.cpp (920):
BEREMOTE: [02/05/13 13:29:19] [0860] 2013-02-05T13:29:18.687 [dsss] | Cached attach failed: 0xe0009583
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[4]: error in new DSEnumerator() : -536832637
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[1]: error(-20).
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[5]: Total objects found: 0
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[5]: m_sqlqueryTTL( 0 )
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[5]: return -1
MANAGEME: [05/02/13 13:29:18] [2248] BECAT : [4756]:[3]: SQLQuery (MachineInfo_View) Time Spend = 0 ms - ReturnedCount (0)
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: LocalizedDeleteException: Unknown Message Resource ID
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0004] 02/05 13:29:18.688[MetaData ] QueryMetaData ends: MDQ_MachineInfo_View rc=0 numrows=0
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: Resource string '' was not found in BackupExec.Management.Resources.Localized
MANAGEME: [02/05/13 13:29:19] [0000] WARNING: LocalizedDeleteException: Unknown Message Resource ID
MANAGEME: [02/05/13 13:29:19] [0000] ERROR: LocalizedException:
MANAGEME: [02/05/13 13:29:19] [0000] ERROR: Message: Cannot connect to vCenter or ESX host.
MANAGEME: [02/05/13 13:29:19] [0000]
MANAGEME: [02/05/13 13:29:19] [0000] ERROR: Reason:
MANAGEME: [02/05/13 13:29:19] [0000] ERROR: Stack: at BackupExec.Management.Components.MetaData.MetaDataManager.HandleErrorList(List`1 errorInfoList)
MANAGEME: [02/05/13 13:29:19] [0000] at BackupExec.Management.Components.MetaData.MetaDataManager.QueryMetaDataAsyncWorker(MetaDataQueryInfo metaDataQueryInfo)
MANAGEME: [02/05/13 13:29:19] [0000] Asynchronous task c4f36bc9-142e-437c-96b5-68963917082e completing 'QueryMetaDataAsyncWorker'
MANAGEME: [02/05/13 13:29:19] [0000] Task AsynchronousMethodTask completed
As mentioned this is random. Most of my VM backup fails with messages like "Final error: 0xe0009583 - Cannot connect to vCenter or ESX host"
I also checked and replied some questions here https://www-secure.symantec.com/connect/forums/v-79-57344-38308-my-full-file-server-backup-vmware-agent but nothing yet.
What else can I check? As far as I know (Since I'm new here) is that vcenter and the media server are in different subnets. But as mentioned before, this behavior occurs randomly. Now I have my backups configured to go via RAWS and they are working fine, but I also need a backup of the VMDK+GRT!
Any help or suggestion is more than welcome!
8307861