When I change the "report format" setting in Backup Exec 2012 from HTML to PDF and try to run any report, I get a largely empty window titled "Symantec Backup Exec Reports" with a minuscule icon showing a white X on black background, and at the bottom three buttons labeled Help, Print, Save As, and Close. Right-clicking the icon offers Select All, Create Link, Add To Favorites, Encoding, Print, Print Preview, Update, and Properties.
Help pops up an Internet Explorer security warning about content from about:internet being blocked, then opens the Windows help viewer displaying "This program cannot display the web page".
Print prints a single page showing the same X icon in a single line border with a header "page 1 of 1" and a footer "file:///C:/Users/Administrator.ARTEGIC/AppData/Local/Temp/2/BEXReport_c5a6d7... 12.12.2013".
Save As pops up a Save As dialog with file type HTML. If I click Save it pops up an error (translated from German): "The index lay outside of the range. It needn't be negative and less than the listing. Parameter name: startIndex" The additional information pane of that error message window contains a longish backtrace which for some strange reason is blocked against copy/paste so I won't cite it in it's entirety here, but the top three function calls are
System.BitConverter.ToInt32
BackupExec.UI.ViewModel.ReportsViewModel.SaveReport
BackupExec.UI.View.ReportViewer.cbSave_Executed
Close, for one, acts as expected, closing the window.
In the context menu, Print Preview displays a page looking much like what Print prints, ie. the X icon with a border, header and footer.
Properties shows the Internet Explorer document icon with the text "not available" and below that, the properties
Protocol: File Protocol
Type: Adobe Acrobat Document
Connection: not encrypted
Zone: Own Computer | Protected Mode: inactive
Address: (URL) file:///C:/Users/Administrator.ARTEGIC/AppData/Loc...
Size: 22641 Bytes
Do PDF reports work at all? If so, what might be the reason for the strange behaviour on my machine?
Thanks,
Tilman
