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beremote.exe crash

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I need a solution

Hi guys, I'm trying to backup hyper-v guest from hyper-v server, the jobs run for a while and than the remote agent crashed. I'm using backup server 2012 by the way.

here is the log in the event viewer

Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000730025
Faulting process id: 0x375c
Faulting application start time: 0x01cdddd54f979bb9
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: unknown
Report Id: 1d41d9d4-4d6a-11e2-9ec0-9f61e883bcf5

anyone knows how to fix this problem? This error occured for a specific guests only

Thanks


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