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Final error: 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful

January 20, 2015, 9:57 am
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Hi All,

We are getting the below error. please check and provide the solution ASAP.

Job Name: Monthly backup duplicate 

Job Completion Status :-

Job ended: Thursday, January 08, 2015 at 10:07:04 AM
Completed status: Failed
Final error: 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-1538

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Errors :-

Click an error below to locate it in the job log
Duplicate- \\EFRONT01LP.Landmark.com\System?StateThe query for media sequence number 246 of this media family was unsuccessful.

Ensure that all media in the family have been inventoried and cataloged.

V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

Thanks,

Chandra Shekar 

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Backup Exec 2014 GUI Bugs?

January 20, 2015, 9:58 am
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I have been noticing a few bugs in the GUI recently.  I am running Backup Exec 2014 SP2 on a Windows Server 2008 R2 Standard Server x64.

BE_List_1.PNG

As you can see by the screnshot above, the Job Monitor screen shows this is a "Full" backup method.  This is not true, this is an Incremental Backup Job..  If I right click on the job and select "View Job Log"

BE_Job_Log.PNG

it shows it is an "Incremental" Job Backup Method.  This is extremely confusing when I am trying to figure out why a full backup is running on a Incremental day, as well as why the job is way smaller then the full back job normally is.  I have more examples which I have not taken screenshots of yet.  Like a backup will be running, an if I view the Collapsed Job Name within Job monitor, it shows the storage as a B2D Pool, but if I expand the view, it updates to show Robotic Library 0001.  Collapse it again, and it goes back to showing the B2D pool.  This is also very confusing because the job will show it is a "Duplicate" job duplicating to tape, but the storage is a B2D Pool.  So it looks like it is Duplicating back to itself.  But if you view the job lob, it shows which tape it is writing to in the Robotic Library 0001.

is anyone else currently experiancing this GUI issues?  Other then asking on the forum, should I open a case with Symantec or are they already aware of these issues?

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Add date to Log files or reports

January 20, 2015, 10:00 am
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Hello tech gurus,

This is my first question so please be gentile  :)

I have to upload either the backup summary report or log files daily as part of our SOX compliance.  I have the results emailed to me every morning and this works fine.  But it is a pain to have to save every file and rename them with the date then upload.  Is it possible to automatically add the date to the file name?

Thanks in advance for any help you cangive me.

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Full Backups/Incremental vs. Full Backups/Differential Backup Scenarios

January 20, 2015, 2:08 pm
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Our situation:

We are running BE 2010 on Win 2003 server.  We have LT05 and LT04 tape drives.

We have a file server that contains approximately 900gbs of data, for which we do weekly full backups and daily incremental backups.  The incremental backup size averages between 2 and 4gb of data per backup.  Due to the size of the full backup I am having to change tapes more freqently.   I am considering going to a monthly Full backup and daily differential backup scheme.  Since differential backups are cummulative, would my final differential backup of the month be between 40 and 80 gbs (assuming 20 differentials between full backups)?

From what I have read, it seems like a combination of monthly full backup and daily differential backups is a good combination from a restore point of view.

I welcome and solicit your comments.  I guess my ultimate goal in changing the backup scheme is to reduce the number of tapes I am using throughout the month.  I have read the blog from PKH on the Pros and Cons of Various Backup Schemes.

thanks,

Linda

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Query failed

January 20, 2015, 3:32 pm
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Hello,

I am running BE 2012 with SP4. I get this "Query failed" error message as i try to view backup sets of one of my storages. I have run the live updates and installed the latest hotfixes, still not fixed. Any idea how can i fix this issue??

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Exchange Server Backup Fail

January 20, 2015, 8:51 pm
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Environment:

WinServer 2003 + Backup Exec 12.5, WinServer 2008 + Exchange 2007

We' ve get the below error from last week, the backup job almost success (Backup & verify completed) but finally failed.

Already restart the backup services and reboot the exchange server, the job still failed... no any config change recently, any idea here? 

Thanks so much!!

Job ended: Tuesday, January 20, 2015 at 2:30:49 PM
Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-759
Backup- \\nextraexc1.nextra.local\Microsoft Information Store\First Storage Group V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-1090 This instance cannot be used because it encountered a fatal error. '
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Discos D-Link DNS-320L

January 21, 2015, 2:21 am
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Dispongo de discos NAS D-Link DNS-320L para trabajar con Symantec Backup Exec 2012 y 2014.

Necesitaría saber si alguien de ustedes sabe como unir al dominio dichos discos NAS

Gracias.

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Backup to disk, duplicate to disk then duplicate to tape

January 21, 2015, 3:50 am
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Hi there,

Using BUE2014 I'd like to create a job that backs data to a deduplication disk store on server A and then duplicate to another dedupe store on server B automaitcally, eg, when the backup job finishes.  This I'm fine with.  My query is with the next step as what I'm wanting to do is than add a third stage that copies the full backups to tape (again automatically) after the dedupe to dedupe storage stage has ran - only I'd like the source of the data to be server A and not server B.  The reason is that server B is off site whereas the tape library is connected to server A - hence I'll end up pulling more data across my WAN links.

If I opt to backup to tape before duplicating the data to server B I'm presuming the source for the dedupe to server B will be the tape?

Aside from creating a static scheduled job, I cannot see a way of doing this.  Does anyone have any ideas?

Source VM --> backup to Server A (site A) -> duplicate to Server B (site B) -> backup the full backup from Server A to tape (Site A)

Thanks in advance :-)

Danny

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Exchange 2010 backup. One database backups failed, in DAG with 4 DB.

January 21, 2015, 4:40 am
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we have windows server 2012 r2 standard and symantec 2014,  all was updated.

we have, also, echange 2010 with 4 database in DAG.

we have problem with backup one database, all other database backups done's with success.

error looks like:

Final error: 0xe000848c - Unable to attach to a resource. Ensure that the selected resource exists and is online, and then try again. If the server or resource no longer exists, remove it from the selections.

As far as I understand, the decisions that have in best practice,  not suitable for me, since the other databases are backups.

what do in this case?

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Only Backup-to-disc with Backup-Exec 2014 SP2

January 21, 2015, 5:01 am
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Hi,

we are running Backup Exec 2014 SP2 on a Windows 2008 R2 SP1 Server. On this server 2 backup-systems are running. One is Backup Exec and the other one is Data Protection Manager 2010 (DPM). The DPM is doing synchronisations and restore points during the week and ALL Backup-to-tape jobs during the weekend. Backup Exec is only used for Backup-to-disc jobs of our Exchange-Server twice a day from Monday till Friday. The tape-device is a HP Autoloader. The loader uses a current HP-driver.

Using Backup Exec 2012 both jobs worked fine. Even after a reboot Backup Exec did not connect to the Autoloader.

After the Update to 2014 after each reboot Backup Exec connects to the Autoloader. For this reason DPM cannot run the backup-to-tape job. DPM shows the Autoloader as offline.

Symantec-Support is not able to find a solution. Their last suggestion was to set the Autoloader to disabled and inactive. But we already tried that and it didn't work. The last workaround was to stop all Backup Exec services, set them to disabled and reboot the server. In this situation DPM could connect to the autoloader and the backup-to-tape jobs ran. Later we had to set the Backup-Exec services to enabled and reboot the server again to run the backup-to-disc jobs during the week.

We need a configuration for Backup exec which ensures that Backup Exec does not search for tape drives even after a reboot of the whole server.

Does anybody here has an idea?

Thanks in advance.

Ruediger

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How to manualy start a planed Job at different time

January 21, 2015, 5:11 am
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I have some planed jobs in Backup Exec 2014. Sometimes I need to start one of the planed jobs manualy.

But I want to start the jobs manualy at a special time.

In older Backup Exec Version there was an option to set manualy start for a special time. In 2012 or 2014 there seems to be no option.

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BE2014 server shows up twice after migration

January 21, 2015, 8:24 am
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After migration from be2012 to be2014, we find the same server twice on the MMS, once with fqdn, once without (mms_shows_server.jpg). This server is backuped by the CAS, where you only find the server once without fqdn (cas_shows_server.jpg) . Trying to restore to this server on the MMS, doesn't show up any possible selection, neither from the server with fqdn (mms_selection_fqdn.jpg), nor from the server (mms_selection_1.jpg) . If you restore from the CAS, you see that every drive is selected for possible restore (cas_selection.jpg). 

With configuration like:

Storage and media database location=CAS

keep the catalogs on = CAS

we assume the server to appear only once.

Do you have to get rid of duplicates between CAS & MMS manually?

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Backups running slower

January 21, 2015, 1:07 pm
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We are running Backup Exec 2012 on Server 2008 R2.  We backup to dedupe storage and then duplicate to tape.  Recently I noticed that my backups/duplicates are taking longer to run.  I finally had some time to graph this out and it looks like starting on 12/8/14 is when this first took place.  Below is a bar graph of my data transfer rates for my duplicate to tape jobs that show the reduced rate.

DataTransferRate.PNG

The only thing that I can correlate with that date is we did have a power outage and that server shutdown unexpectedly.  Since then the server/storage/tape library has been rebooted several times, I updated all drivers/firmware via the HP Service Pack disk, made sure I wasnt backing up more data, and don't see any errors that correlate.  Any idea why all of a sudden my job rate would drop off like that?

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Creating an iSCSI Network for Backing up Multiple Servers

January 21, 2015, 1:31 pm
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Hello Everyone.

We have been using BE 2010 for years to backup our 6 servers. We have 1 media server and the others have various agents. We use B2D to a NAS for our backup device.

This setup has been somewhat unreliable. At least once a month (and sometimes once a week) the device will be unavailable in BE even though it is still on and still accessable, etc.

My idea is to redo this setup and change the NAS to an iSCSI Device. It's a Lenovo px12-450r NAS. It has 24 TB of storage space

I understand that typically an iSCSI device can only be used with one server.

So, does this mean that if I connect it to our BE Media server that all of the backup traffic from the other servers will pass through the Media Server?

I thought about connecting the iSCSI Device and all of the servers to a secondary physical network as well to separate the backup traffic from our normal network. I'm just not sure if this is the right way to configure this. I have not had any luck finding information about this topic.

I think we can create LUNs for each server and attach the iSCSI device to each server individually. I'd like to avoid doing it this way though if possible because it would be a hassle to make adjustments to the sizes/quantity of the LUNs afterwards.

Any advice is greatly appreciated.

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BE2014, Running Duplicate jobs sitting at 0 Bytes

January 21, 2015, 2:58 pm
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I just upgraded from BE2010 to 2014 last week, in-place upgrade on a Win2008R2 machine.  The upgrade did admirable work understanding and including all the backup jobs, and things have been going reasonably well, particularly our weekend Full backups, which went very well.

However, our daily differential jobs have a major problem:  The Disk job runs fine, but the Duplicate-to-Tape jobs hang at 0 Bytes, list themselves as "Running", but do not actually engage the tape drives.  The Job Activity window has no information, save for the elapsed time.  And the jobs produce no Alerts, and never seem to fail.  And while they are sitting in the Active state, they prevent any other jobs from running. They *definitely* have blank tapes waiting for them, but those tapes are not pulled & written to.

How can I find more information about what is going on so that we can get these jobs working?  The debugger is only so useful to a layperson like myself.

What is happening here?  5 hours of hang time is insane.  The data retention policy for the disk data is adequate and should mean that the data is still present on the disk.  Why is it not going to tape?  All these jobs worked perfectly with BE2010.

In the example below the original backup is of Oracle databases, but this 0Byte-Active-Duplicate-to-Tape problem is happening with all my Differential jobs (svrs, vms, dbs, etc.)

Many thanks for assistances,

 .

 Neil

Active-Job-History.jpg

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Spoold does not start due to TLOG corruption

January 21, 2015, 11:42 pm
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Hi all,

my customer has a problem with his deduplication storage. It won't come up again reporting an error in a TLOG file.

Of course I filed a case with symantec the day the problem occured but although I send them mails on a daily basis they didn't even bother calling me back at the agreed time. So my customer has no backup for nearly a week. How's that for support?

Anyway I need a solution quickly now, so I'm hoping there's anybody out there who had a similar problem!

Here is a clip from the log file:

January 16 14:49:25 TRACE [000000000212F910]: Spooler Cache Manager: importing R:\BackupExecDeduplicationStorageFolder\queue\57937.tlog

January 16 14:49:25 ERR [000000000212F910]: 25000: Transaction 0 failed: invalid entry type 0 in transaction log R:\BackupExecDeduplicationStorageFolder\queue\57937.tlog. CRC mismatch, header contains crc 0, calculated crc 1310721.The data is lost. Transaction aborted.

January 16 14:49:25 WARNING [000000000212F910]: 25032: _spoolerRestoreTlog: Tlog file 57937.tlog corrupt, now try to restore it with backup copy.

January 16 14:49:25 TRACE [000000000212F910]: CRMapError: called by SpoolTlogOpen (../spooler.c:3101), errno = 2

January 16 14:49:25 ERR [000000000212F910]: -1: SpoolTlogOpen failed(no such object).

January 16 14:49:25 ERR [000000000212F910]: -1: Backup copy R:\BackupExecDeduplicationStorageFolder\processed\57937.tlog is corrupt also, we cannot go further for queue processing.

In case anyone from Symantec is reading this and wants take a look at it, the case number is 08053408.

Cheers

Thomas

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How do you think about this sentence ??

January 21, 2015, 11:47 pm
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http://www.symantec.com/docs/HOWTO98836

How do you think about this sentence ??
> Do not use software compression or encryption for GRT-enabled backup jobs. The compression and encryption processes are resource-intensive. Enabling either software compression or encryption can result in degraded performance for GRT-enabled backup jobs.

Vendor insisted 
Software compression  affects the GRT performance. ( I know it , I'm using hardware compression)
Encryption affects the GRT performance  even if hardware encryption . ( : - ,,,
This answer is very strange for me.
His answer meant  "Hardware compression dose not affects the GRT performance but hardware encryption affects  the GRT performance"

> Do not use software compression or encryption for GRT-enabled backup jobs.
I think exact sentence is "Do not use software compression or software encryption for GRT-enabled backup jobs"

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Backup Exec 2014 - VNX and Datadomain NDMP

January 22, 2015, 1:39 am
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Has anyone experience with Backup Exec 2014 and 3-ways NDMP ? Trying to make a setup where VNX connect's to Backup Exec Server on Ethernet and sends data to DataDomain also on Ethernet. NDMP via BackupExec.pdfSkærmbillede 2015-01-22 kl. 10.36.05.png

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Keep data for 4 weeks - Backup Exec 2014

January 22, 2015, 1:41 am
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Hi guys,

as i'm not so experienced with BE 2014 i need a little help about media set configuring.

I'm using BE2014 with HP tape library for almost 6 months and i noticed that "Keep data for 4 weeks" is not 28 days.
For example: 

Allocated Date:                20.12.2014 10:57:09

Owerwrite protected until: 23.01.2015 18:00:30

So, if i reconfigure "Keep data for 4 weeks" media set from 4 weeks to 28 days, what is going to happen with tapes (media alredy used) in that media set.

I'm afraid if i do that, whether it change Allocated date ?  Or not ?

Thanks

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Connessione con il sistema

January 22, 2015, 5:20 am
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Salve,

sono giorni ormai che ho un problema con Backup Exec. 2012 (Rel 14 - built 1798 64bit) su macchia W2008 R2

e che mi sta facendo impazzire!!!

Su alcuni backup (non tutti perchè altri sono ok) ho questo tipo di errore:

Processo completato: giovedì xx gennaio XXXX  a 14:01:18
Stato: Non riuscito
Errore finale: 0xe000fe30 - Si è verificato un errore di comunicazione.
Categoria errore finale: Errori di server
Per ulteriori informazioni su questo errore fare riferimento al collegamento V-79-57344-65072

Ho controllato tutto anche con riparazione del database. Le porte aperte sul server e sui client sono a posto,

patch verificate ecc. Cosa fare? Questo tipo di errore è emerso dopo alcuni aggiornamenti di

windows che mi hanno anche bloccato il database poi ripartito dopo il reboot ulteriore della macchina.

L'intervallo delle porte dinamiche TCP sono attivate (1025 ... 65535) , lato client sembra ok ....

Cosa posso fare? Soluzioni?

Grazie a tutti dell'aiuto

Massimiliano

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