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Random Job Failing - device error timed out

January 22, 2015, 5:49 am
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Hi,

Im trying to troubleshoot a random issue that is happening. The difficulty is that the issue is not consistent. 

We have 3 jobs setup to backup 3 server, and it will fail with the following error.  Now this can happen randomly with either Job1,Job2,Job3

Or Job1 will succed, Job2 will fail, Job3 will succed, or another night it will be Job1 Fail, Job2 Success,Job3 Success

Basiscally the jobs fail with the following error. 

Backup-"JOB NAME"An unknown error occurred on device "TAPE DEVICE".
V-79-57344-34029 - A hardware error occurred.

An unknown error occurred on device "TAPE DEVICE".
V-79-57344-34030 - An invalid command was sent to the storage device.

The storage device may no longer be accessible to the operating system. Review the event logs for more information.

An unknown error occurred on device "TAPE DEVICE".
V-79-57344-34030 - An invalid command was sent to the storage device.

The storage device may no longer be accessible to the operating system. Review the event logs for more information.

Now this has been happending few days.  Some of the things I have tried so far are

1) Ran the HP LLT Tools - passed

2) Tried a new job to test, will fail randomly if either started manually or scheduled

3) The jobs that we already have defined, will randomly fail, either started manually or scheduled

4) Happens to different physical Tapes

5) When I try to go to the links for the V- errors the pages come up cannot find page

6) Windows Event Logs do not show anything in the time period of the jobs

Specs are as follow

Backup Exec 2014 Small Business Edition with Service Pack 2

Windows Server 2008 R2 with all updates

HP Proliant ML350 Gen 9 with HP H240 HBA card on a HP Ultrium 1760 LTO-4 Tape Drive with Vsphere ESXI 5.5 with update 2 and latest patches.

Now this was working prior to the hardware upgrade above this tape drive was running similar setup of

Backup Exec 2014 Small Business Edition with Service Pack 2

Windows Server 2008 R2 with all updates

HP ProLiant DL380 G6 with HP P212 HBA card on a HP Ultrium 1760 LTO-4 Tape Drive with Vsphere ESXI 5.5 with update 2 and latest patches.

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Older Veritas Tapes - Will BE 2014 Read Them?

January 22, 2015, 9:54 am
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I'm working on a project for a client who has a win 2003 server. For lots of really unbelievable reasons, my client needs to restore data from a tape, but the client only knows that the backup program used then was Veritas Backup Exec. 

My question - providing the tapes are still good, the hardware is still good, what are the chances that BE 2014 will be able to read the tapes?

Thanks

Tony

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Change restore location (BE2010)

January 22, 2015, 6:09 pm
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Hi,

First time to restore from BE2010, is no option to select restore location ? I must restore to same path of source file ?

Since I want to restore to other location.

Thanks

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backup exec 2014 incremental storage keep increase forever

January 22, 2015, 8:08 pm
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My fIles backup plan is :-

Full backup in Tape on Saturday

and Incremental in NAS keep 1 Week from Monday to Friday.

Just checked NAS storage, it haven't delete/overwrite file bkf over 2 weeks

Any idea to fix it ? I don't want my NAS storage FULL.

Thanks!

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Duplicate to 2 tapes

January 22, 2015, 10:01 pm
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Do you duplicate a backup set to two different tapes at the same time?

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BE2014, Exch2013 & Archiving

January 23, 2015, 1:26 am
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Hi all, I have a high level technical question for you re BE2014, Exch2013 and its inbuilt archiving.

I have been asked to suggest a retention policy for our new Exch env. I have gone back to the buiness and asked for retention times/rpo/rtos etc, but in the meantime I'd like to get a better understanding of how these products should hang together.

  • My Backup env is BE2014 with Exch agents on W2K12R2, with 1TB of storage and then 2xLTO6, all HP kit.
  • The Exchange is W2k12R2 with Exch2013 Update 7, and will utilise the inbuilt archiving utility.
  • The Exch data is about 15TB, each Exch Storage Group is under 400GB. So I plan to use the 1TB storage as a staging area and to utilise in the event of restore.

The way I would see it working is as follows;

  • Backup Exchange DBs, with a standard 5 day GFS, with a minimal retention period, say a month.
  • Then archive all email after a month and run a seperate backup of the archived items, that would run every week, with a much longer retention period that the buiness specifies (eg 7 year).

Does this sound correct? Or is their benefits from running both backups for the 7 year retention periods?

Thanks for any advice you can provide,

regards

M

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Jobs with offsite

January 23, 2015, 1:46 am
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Hi All,

we are currently still on 2010BE.

Now we have the first BE 2012 installed. And Im confused now about job creating.

We have a Fullbackup job running every friday at 23:00 and except the first friday in the month. On the first friday in the moth i run an offiste backup.

And 2 times every day we run inc jobs.

On BE2010 it was pretty simple to create such timeschedule. Just select the the repetetive days in a kind of spreadsheet. But I can't find it on BE2012.

Please see the screnshots

Hope you can help me

Thanks

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Oracle Backup Exec (2010) Agent Write Error

January 23, 2015, 2:21 am
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Dears

I am getting below error when trying to start the backup of Oracle database.

Oracle Database is 11g in stalled on Windows Server 2008 R2  and Backup Server is Backup Exec 2010 (SP 1) installed on Windows Server 2003 32 bit.

I pushed the agent without any problem but when I am trying to confiugre the agent the ORCL instance was not saving up in the Oracle tab,
So I started to uninstall andn reinstall the agent but in between it gaves me error that no permission to some of the Keys under HKLM-Software-Symantec.

Then I gave a full permission for my domain administrator account for the key and subkeys under the HKLM-Software-Symantec. Then I was successfully able to add the oracle instance. I also configured the backup job selecting the database and required log file. When I run a test-job it went successfully.

But when I start the job it gaves me the below error.

The Backup Exec Oracle Agent encountered a write error.. If the disk is write protected, database scripts for the job cannot be created. Make sure that the disk is not write-protected.

Please let me know any solution for this error. Is this anything realted to permission issue. Do I need to reinstall the agent again.
Is there any compatability issues with the software versions.

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Backup Plan

January 23, 2015, 3:57 am
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Hi,

I'm just asking for best practice of how to do backup plan on HP tape library on my roaming profile and folders redirection, how can i start ?

i'm using symantec BE 2010 R3

Thanks in advance

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Backup Exec 2010 SBS - SQL Server 2014

January 23, 2015, 5:16 am
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My customer is running Backup Exec 2010 Small Business Suite and is remotely backing up a server running SQL 2008. He is looking to add another server that will be running SQL 2014.

My questions is, "Can Backup Exec 2010 remotely backup a server running Windows Server 2012/SQL Server 2014?".

If the answer is yes, then "Do I need to have a particular hotfix/patch installed?"

Thanks.

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BE2014 V-Ray complains about DLO_BE ms sql database in BKUPEXEC

January 23, 2015, 8:11 am
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I have BE2104 V-Ray lisence.

BE2014 is installed in virtual server.... and yes, I know this is not recommeded by Symantec, but I anyway have this kind of setup.

I keep getting following error message when I do backup of server with MS SQL database:
"Backup- <server>.<domain>.local\BKUPEXEC
V-79-40960-37912 - Database BE_DLO is offline, loading, or in the standby state.  Only online databases can be backed up."

BE_DLO is located inside BKUPEXEC instance which is up and running.

I do not have DLO option installed on server anymore (= in Programs and features).
I have had DLO7.5 installed earlier, but it has been removed and is not there anymore.
I guess BE_DLO is there because I have earlier had BE2010 which has then been upgraded to BE2010R3 and finally to BE2014.

How can I get rid of this "BE_DLO" ?

BKUPEXEC_service.pngBE_DLO.png

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Backup sets expired

January 23, 2015, 9:04 am
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Hi,

I have increased the append period on a tape catridge when the OP has expired. Can we do it if the storage is still available ?

I see below screen on the storage backup sets. Can we restore data from the expired backup set. is it something to worry ?

Backupsets expired.jpg

Thanks,

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Backup a VM with 120Mb/min rate for a Gigabytes connection? too slow!!

January 23, 2015, 4:15 am
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Hi team,

We have a Symantec licences as the following:

SYMC BACKUP EXEC 2014 SERVER WIN PER SERVER BNDL STD LIC EXPRESS BAND S BASIC 
SYMC BACKUP EXEC 2014 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER BNDL STD LIC EXPRESS BAND S BASIC 
SYMC BACKUP EXEC 2014 AGENT FOR APPLICATIONS AND DATABASES WIN PER SERVER BNDL STD LIC EXPRESS BAND S BASIC 

We want to backup virtual machines data on: 

  • NAS px6-300d 18To
  • DELL autoloader PV TL1000 drive with LTO6 drives 

The virtual machines are connected with Giga bytes ports, backup server also and the switch is a Gigabytes HP switch.

The problem is that the transfer rate of any VM (to NAS or to TL1000) is always 120Mb/min max!!!

Editing the bloc, buffer size and compression didn't increase this rate.

This is too slow and we should have at least 800Mb/s approximatively.

I generate a ticket yesterday (case number 08089461) but still not have any reply!!!

Can you please advise ASAP?

Thanks in advance.

Regards,

Farouk

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Need help with MS Exchange Agent

January 24, 2015, 9:35 am
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Greetings,

I am a newbie here and my very first post regarding to Symantec Backup Exec product.  We're currently using Commvault as our enterprise backup solution.  We're looking at different product to evaluate and perhaps switching to that product.  Symantec Backup Exec 2014 is fist on my list to evaluate, especially for MS Exchange.

I have downloaded and installed BE 2014 trial version.  During this install, I did not see anything for Microsoft Exchange product, such as an agent of any kind.  Am I missing something?  I did see MS Agent, which I installed it and was able to fully utilized that, but I can't seem to find the Exchange agent on Symantec website or on the eval distribution media. 

Where do I find the MS Exchange agent and how do I install this?  I am new to this product - Help!!

Thank you,

Rick

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Backup to tape is failing after around 150GB

January 25, 2015, 2:25 am
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Hi,

Backup Exece 2010 R3 -

I am using LTO-5 Tape (3TB cmpressed). Backup to tape is failing after around 150GB. What is the solution for this ?

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Do I need a Hyper-V agent license to restore?

January 25, 2015, 10:35 pm
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We're planning to deploy Backup Exec to our enviroment, we've 2 Hyper-V server (Server A and B) which will replicate VM guest each other. We're going to purchase 1 backup server license and 1 Hyper-V agent license to backup the one of Hyper-V server (Server A) and active VM guest.

I'd like to know that, if the Hyper-V server (Server A) is down, can I restore the backedup VM guest to another Hyper-V server (Server B) with only 1 hyper-v agent license?

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BE14 and DFS

January 26, 2015, 2:25 am
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Backup-job of a w2012 file-server with DFS fails at weekend only with "E000FF16: the shadow copy resource is not responding, backup set canceled" after about 24h. the daily-job (settings are the same, just no verify) works fine. This weekend tried without verify, but result just the same, only 3h earlier. What also popped up, the performance went down from daily around 2100 MB/sec to 1200 MB/sec. Assuming that during the week more users are online during backup than on weekend, this is not very logic to me.

A second job running parallel, backing up all the servers performs without any problems, with quite similar performance in every job.

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Backup exec Restore

January 26, 2015, 3:21 am
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Hi

How to restore the backup taken from backup exec 2010 to backup exec 2014 ?

Thank you

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Backup exec 2014 MySQL error message

January 26, 2015, 11:28 pm
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Hi,

Scenario 1 : I'm unable to setup BE2014 due to the My SQL error,

Scenario 2 : how to configure the BE2014 and map to the network server.

please see the screenshoot attached...

Please help me on this.

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Unable to create virtual disk in BUE 2014

January 27, 2015, 2:07 am
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Hi,

I've a backup that has started to 'play up'.  The error from the job log is as follows:

Job ended: 26 January 2015 at 23:09:24
Completed status: Failed
Final error: 0xe00095b3 - Unable to create the virtual disk.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38323

The support link appears to be dead and searching through Google and this forum the problems seem to exist with previous versions of BUE.

I'm backing up th VM without the agent installed (which incidently I'm still able to restore individual files - which I believed the agent was a requirement).

Many thanks,

Danny

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